While we strive to provide the very best service possible, occasionally accidents do happen. We look at these incidents as opportunities to improve our system and service.

When you purchase ebooks, we email you a download link with passwords. If you have not received your email message or are having trouble downloading your ebooks through the link supplied, then please click here.  

In the event of a problem, we would appreciate your cooperation in not contacting our authors with your download problems. They can not help you.

If you have purchased ebooks, and are seeking a refund, please note all sales of ebooks are final. Once you download them, you own them. If a file does not open or is corrupt, please notify us, and we will be pleased to send you a new file. Please send an email to us at  help@ebookomatic.com. .

If you are a member of our service, and are having trouble publishing or wish to ask a question, please send an email to help@ebookomatic.com. 

Our customer service hours are Monday through Friday, 9:00 am to 5:00 pm, Central Standard Time. If you are an international customer reporting a problem after hours, please allow at least one business day for our response and resolution.

EbookoMatic
3504 East 99 Street
Tulsa, OK 74137
866-66-EBOOK
help@ebookomatic.com